 | Submitted by QuintonD on Thu, 05/20/2010 - 09:31 |
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Currently my job entails running the Support Division here at the office, and involves everything from scheduling technicians to go out on site and fix equipment all the way down to first line and second line telephonic and e-mail support. So our Senior Web Developer sends me this link this morning: PC Diagnostic Dice and I almost fell off my chair. Let the Gods of Chance determine your IT-support solutions
IT-support personnel have a difficult job. Constant phone calls and emails from people barely smart enough to operate their computers can grate on you after a while. Before too long, every support phone call sounds the same. With the new PC Dice diagnostic system, give your users the reassurance they need while maintaining your sanity. Just a quick toss of the dice, and all the information you need is right there. Three dice describe the problem, the culprit, and the solution. Now, your conversation is simplified: "Hello, IT... [rolls dice] Hmm, sounds like you've got some spyware. It's no big deal, it's a Windows problem, but we can just install some anti-spyware and take care of it. Okay? Great... You're welcome... I love you, too..." I am definitely starting to think that this should become standard issue for my Telephone Support people. :) |
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